grace maxi

1. Replacement (Damages / Missing Items)
• Replacement is provided only for damaged products or missing items.
• Customers must share an unboxing video for verification.

2. Return / Exchange for Size Issues
• Return or exchange is applicable only for size-related issues.
• The product must be:
  • In unused condition
  • With original price tag intact
  • In the same state as delivered
• Exchange will be approved only after our team inspects the returned product.

3. No Refund Policy
• We do not offer refunds on any orders.
• Customers may opt for exchange or replacement only where applicable.

4. Conditions Not Eligible for Return
• Used, washed, or altered products.
• Products without original tags.
• Products damaged due to customer handling.